Support

Help with Trovu.
Most of it lives here.

Setup, playback, subscriptions, and the things people ask most. If you still need a person, email is at the bottom of this page.

Getting started

Four steps from install to first playback.

Step 01

Install the app

Download Trovu from the App Store on your Apple TV, iPad or iPhone. Requires tvOS 17, iPadOS 26 or iOS 26, or later.

Step 02

Choose Jellyfin or Plex

For Jellyfin, type your server URL or IP address. For Plex, sign in with your Plex account, pick a server found on your network, or enter an address manually.

Step 03

Sign in with a pin code

Jellyfin uses Quick Connect: approve the six-digit code from any browser, or enter your username and password. Plex uses plex.tv/link. No password typing on the remote either way.

Step 04

Start watching

Your library appears immediately while the rest syncs in the background. Pick something and press play.

Playback

What plays directly on your device.

If your file uses these formats, your Apple TV, iPad or iPhone plays it on its own. Your Jellyfin or Plex server only has to hand over the bytes.

Video H.264, HEVC, AV1, VP9, MPEG-4
Containers MP4, MKV, WebM, MOV, HLS, MPEG-TS
Audio AAC, AC3, EAC3, DTS, DTS-HD, TrueHD
Subtitles SRT, ASS, VTT, PGS (embedded and external)
Topics

Four common areas.

01

Multi-server

  • ·Add servers from the Servers screen in Settings. More than one server requires Trovu Pro.
  • ·Browse all servers together or filter to one.
  • ·Search, continue watching, and recently added all aggregate across servers.
  • ·Each server keeps its own session and credentials.
02

Subscription

  • ·Restore: open Settings in Trovu and tap Restore Purchases.
  • ·Manage on iPhone or iPad: Settings, your name, then Subscriptions. On Apple TV: Settings, Users and Accounts, your Apple ID, then Subscriptions.
  • ·Change or cancel your subscription any time in device Settings.
  • ·Playback is free at every resolution with no time limits.
03

Network and access

  • ·Your device needs network access to your Jellyfin or Plex server (local or remote).
  • ·If a file will not play, check that the server is reachable and the format is in the playback list.
  • ·Library data is cached on-device so the home screen opens instantly.
04

Account and privacy

  • ·No Trovu account exists. Sign-in goes directly to your Jellyfin server or your Plex account.
  • ·No in-app analytics or tracking. The app stores credentials in the system keychain on your device.
  • ·Trovu does not see your library content, your watch history, or your IP address.
Offline downloads

Prepare your downloads before you go.

With Trovu Pro, open a movie or episode from your Jellyfin or Plex library and use its download action. Keep your server reachable until the download and preparation finish. Check your saved titles in Manage Downloads before going offline.

Downloads use your device's local storage. A download that stalls waits, then resumes on its own when your server is back. Remove saved titles in Manage Downloads when you need space. Offline downloads require Trovu Pro, available as an optional in-app purchase.

Read the offline downloads guide →
Requirements

Hardware and server versions.

Apple devices

  • iPhone with iOS 26 or later, including iPhone Duo
  • iPad with iPadOS 26 or later
  • Apple TV with tvOS 17 or later
  • Apple TV HD (4th generation) or newer
  • Apple TV 4K, any generation

Media Server

  • Jellyfin 10.8.0 or later recommended, with Quick Connect enabled for pin sign-in
  • Plex Media Server, any recent version (a recent server is needed for the Live TV guide)
  • Server reachable from your device (local or remote)
Still stuck

The rest lives at our help center.

Submit a ticket, browse the public product roadmap, and see what other people are asking. One place for everything beyond this page.

→ support.trovuplayer.com
Roadmap
What is being built next
Tickets
Send a question or bug report
Status
Server and App Store status
Requests
Vote on what to build